I love my Logitech MX700 cordless rechargeable mouse, it is
honestly the greatest thing since sliced bread. It's cordless, it
is an optical mouse, it has back/forward buttons on the mouse, it
has a nice scroll wheel, and it is incredibly comfortable to use,
but a while back it stopped recharging. Luckily it takes AA NIMH
rechargeable batteries, of which I have a rather large supply. I
took to recharging it manually until it occurred to me that my
mouse has a warranty, and this is where our story begins.
I emailed logitech about the problem back in July. They gave me a
few things to try and I was pretty busy with work, so didn't get to
it for a while. When I emailed them back, they told me I should RMA
it, and gave me a number to call. Like most people, I couldn't
stand the thought of being without my beloved mouse for any length
of time, so I put it off.
Come the end of October and I'm again starting to notice that my
mouse is also discharging its batteries pretty quickly. About twice
a week. So I called up logitech support this time, and wouldn't you
know, they wanted to replace my mouse. I am so happy. I went around
singing Logitech's praises for at least a week. They were sending
me out a new MX1000, they didn't want my old mouse, and they would
have me a new mouse in well under a WEEK! Wow.
A week goes by, and I'm kind of worried. My mouse didn't show up,
and I'm thinking maybe it was delivered, and somebody stole it...
so I call Logitech. "No sir, that item is back ordered, but we'll
have it to you in three weeks.".
"What!?!".
"We're really sorry, we ran out of stock, but we will have you one
from the next shipment in three weeks."
"Well, I don't like it, but I understand, thanks".
I'm pretty annoyed at not getting what I was promised, but it's an
upgrade for me, and three weeks isn't that long really, so I wait.
Three weeks goes by, and still no mouse. So I call up Logitech
again, very suspicious.
"I still have not received my mouse."
"We're really sorry, we ran out of stock, but we will have you one
from the next shipment in three weeks."
"What!?! That's what you said last time I called, three weeks
ago!"
"Sorry, there's nothing we can do."
"Can't you give me a voucher to go buy it myself? BestBuy, CompUSA
and Walmart dont seem to have trouble keeping it in stock!!!"
"No sir, we cannot do that."
Wow. I'm not annoyed any more. Now I'm supremely pissed off. So I
ask to speak to a manager regarding the situation. Apparently
Logitech dont take calls immediately, they do call backs within 48
hours. So I tell her to have him call me within the hour, that I
definitely will not wait 48 hours when I have patiently waited 3
weeks.
I wait an hour, no dice. I call back, and get the same story from
another tech support specialist, and tell them that I will hold for
a manager even though it is not the done thing. So they forward me
to a managers line and it rings. And rings. And rings. For a half
hour. And then hangs up on me.
#@!$#!!!
I call in again. Some punk kid answers and wants me to tell the
whole story over. Ugh. I ask him to please forward me to a managers
extension again and he starts giving me attitude. "The manager cant
do anything about that. I dont know what you expect, but you arent
getting anything!" ... woah man. Wrong guy, wrong day.
So I procede to tell him how unempowered he is, how little he can
actually do, and how I already *know* that someone in a dead end
job like him can not actually accomplish anything to help me, so
please forward me to a damn manager.
I think he got the point.
He forwarded me to some brut. Wow. This guy is arrogant, pig
headed, and unhelpful. He's rather like I would be if I still did
tech support. But I graduated into programming, which is a whole
world above that. He really doesn't want to help me. He keeps
telling me I really should have two mice. I tell him we are talking
about a $70 mouse, and that it is unreasonable to expect me to buy
two of them "just in case one breaks".
He tells me how I do not need to buy another expensive $70 mouse, I
should just buy a cheap corded mouse to "hold me over" until my new
mouse arrives (which will definitely not be before three weeks). I
ask him does he buy two cars just in case one breaks? He says we're
not talking about cars. I ask him does he have a "cheap" gutless
wonder car (GEO Metro) for when his Ferrari breaks down? I ask him
does Ferrari keep his car for two months at a time to fix it? He
reinforces that we are not talking about cars. So I remind him that
no, we are not. We are talking about a seventy dollar mouse! I
remind him that at $70, they could have made it out of titanium,
made it solar powered, with a back up nuclear fusion generator just
in case there is an eclipse and still have turned a profit on this
item! I tell him that there is no way that i am going to buy a new
mouse at my expense because his inferior product died, no matter if
it is cheap, or expensive. I have paid enough to expect quality
already.
LONG story short, he's sending me "the cheapest corded mouse we
have" until the new MX1000 gets here. That was last wednesday, and
he assured me I would have it monday or tuesday. They didn't ship
it until wednesday, and I will not have it until at least monday of
next week, maybe as late as wednesday. The new mouse will not get
here for another two weeks at best, and I am reluctant to believe
that. I *really* want to, but past experience has proven I should
not.
Here's the moral of this story: If you want a mouse, feel free to
buy Logitech. They're great mice, and usually reasonably priced. If
you're relying on that nice warranty they put on it... don't
bother. Buy a Microsoft mouse. Microsoft will ship a replacement
mouse the same day the first time you call. And Microsoft mice are
usually cheaper for the same product. I guarantee the Microsoft
mouse will fail sooner, they are not as solid of a product, but
when it does, at least you will get a replacement in under six
months.
Needless to say, I'm not going to hold my breath waiting for this
warranty replacement mouse, I have a feeling I'm going to be
filibustered out of it.